Terms and Conditions

NEW (1st time) CLIENTS book online at www.musclemendmassage.com, Pre-payment is required. (Pre-payment will be optional after 1st online booking)

NEW (1st time) AUTO INJURY MEDICAL MASSAGE please email alicia@musclmendmassage.com to request an appointment. Prior to booking, the following is required:

-Massage Rx from your Primary Care Physician or Chiropractor

-Auto insurance company name

-Incident claim number

-Claim Adjuster’s name, phone number and email

  • Please book online and manage your appointments through WWW.MASSAGEBOOK.COM
  • Cancel/reschedule online 24hrs or more in advance without penalty at WWW.MASSAGEBOOK.COM
  • Less than 24hrs notification to cancel/reschedule is subject to a late cancel fee equal to the cost of service booked
  • If No Show/Late Cancel fee is not paid within 24hrs, you could be flagged from booking online in the future
  • Payments are accepted through Square via Debit, Credit, HSA/FSA cards
  • Pre-paid Services and Gift Certificate sales are Final and Non-Refundable
  • Online intake form must be completed prior to first appointment or updated upon request
  • Please arrive at least 5 min prior to your scheduled appointment time
  • If you are late to your appointment, your time may be cut short in order to properly sanitize the treatment room for the next appointment
  • If you have been exposed to COVID-19 within 5-7 days of your next scheduled appointment, please cancel your appointment ASAP and reschedule for a later date
  • Tips are kindly NOT accepted!
  • Instead of a tip, please leave a positive Google Review, purchase a Gift Certificate  or refer a friend or family member!